A user informs you that they have just dropped their brand new company-issued smartphone, resulting in a shattered display. The device still powers up and makes notification sounds, but nothing can be seen on the screen. What is the most cost effective step for resolving the user's issue?
Connect the mobile device to an external display for regular operation
Since the device still powers up and is responsive to notifications, the primary issue is likely confined to the physical display, which means the best course of action would be to replace the screen vs providing a brand new device which would most likely cost much more. A factory reset would not address a physical break, connecting to an external display would provide a temporary workaround but not solve the issue of the damaged mobile device.
Ask Bash
Bash is our AI bot, trained to help you pass your exam. AI Generated Content may display inaccurate information, always double-check anything important.
What are the signs that the screen is the only issue with the smartphone?
Open an interactive chat with Bash
What is the process for replacing a smartphone screen?
Open an interactive chat with Bash
What are the potential costs associated with screen replacement vs. getting a new phone?