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Free CompTIA A+ 220-1101 Practice Question

A user informs you that they have just dropped their brand new company-issued smartphone, resulting in a shattered display. The device still powers up and makes notification sounds, but nothing can be seen on the screen. What is the most cost effective step for resolving the user's issue?

  • Perform a factory reset of the mobile device

  • Connect the mobile device to an external display for regular operation

  • Replace or repair the mobile device's screen

  • Replace the device with a new phone

This question is for objective:
Hardware and Network Troubleshooting
Your Score:
Hardware and Network Troubleshooting