Crucial Exams

CompTIA A+ 220-1101 Practice Question

A user has reported that their desktop PC cannot connect to drive locations on the network. The user is utilizing a wired connection.

DHCP is being utilized in your network.

Choose the most correct first step in troubleshooting:

  • Reboot the switch that the user's client is connected to.

  • Reboot the nearest access point.

  • Verify physical connectivity between the PC, the data jack at their desk, the patch port in the distribution closet and the switch.

  • Determine if the user has received an IP address within the network's scope.

CompTIA A+ 220-1101
Hardware and Network Troubleshooting
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