A user has recently transitioned to a new department within the company and is attempting to connect their laptop to peripherals at their new desk using a docking station. After docking their laptop, the user notices that the external monitor and Ethernet connection are not functioning. Assuming that all hardware is functioning correctly, which of the following should the technician check FIRST to remedy the situation?
Update the graphics card drivers on the laptop.
Replace the Ethernet cable connected to the docking station.
Change the monitor's input source to the correct port.
Verify the laptop is properly docked in the docking station.
When peripherals such as monitors and network connections are not functioning with a docking station, it is often necessary to check that the laptop is properly seated and connected to the docking station. In many cases, improper docking may prevent peripheral connections from being established successfully. Ensuring that the laptop is correctly docked should always be the first step before proceeding to troubleshoot software or driver issues, or checking for the correct input on the monitor, as hardware connectivity is a fundamental requirement for device functionality.
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What should I look for to ensure the laptop is properly docked?
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What are some common issues that arise from improper docking?
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What steps can I take if my laptop is docked correctly but peripherals still don't work?