A user complains of a 'grinding noise' coming from their PC whenever it is running tasks that are not intensive. After opening the case and observing no visible damage or loose parts, what should be the technician's NEXT step?
Immediately reset the BIOS settings to factory default
Look up possible causes and solutions based on the symptom using technical forums and manufacturer support websites
Upgrade the PC to use a Solid State Drive (SSD)
Replace all the PC's cooling fans with heat sinks to solve the issue and prevent further failures in the future
Replace the hard drive as it is the most likely component to make a grinding noise
Advise the user to stop using heavy applications entirely
While the symptom of 'grinding noise' could point to a variety of hardware malfunctions, the technician does not have an immediate answer on inspection. Searching for similar symptoms and potential solutions in trusted resources—such as manufacturer guides, technical forums, or a knowledge base—would help in forming a credible hypothesis regarding the probable cause, ensuring that the troubleshooting process proceeds in a logical and informed manner.
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