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Free CompTIA A+ 220-1101 Practice Question

A user calls to report an issue they are having. As you apply the best practice methodology to resolve the problem, what is the first thing you should do as you are troubleshooting?

  • Identify the problem

  • Establish a plan of action

  • Test the theory to determine the cause

  • Establish a theory of probable cause

This question's topic:
CompTIA A+ 220-1101 / 
Hardware and Network Troubleshooting
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