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Crucial Exams

CompTIA A+ 220-1101 Practice Question

A user calls to report an issue they are having. As you apply the best practice methodology to resolve the problem, what is the first thing you should do as you are troubleshooting?

  • Establish a theory of probable cause

  • Test the theory to determine the cause

  • Identify the problem

  • Establish a plan of action

CompTIA A+ 220-1101
Hardware and Network Troubleshooting
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