A user calls to report an issue they are having. As you apply the best practice methodology to resolve the problem, what is the first thing you should do as you are troubleshooting?
Establish a theory of probable cause
Identify the problem
Establish a plan of action
Test the theory to determine the cause
The first step in troubleshooting a problem is to first identify the problem. You will probably be initially given symptoms and then you need to gather information to decipher what the actual problem is.
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