A technician receives a call that a user’s workstation has suddenly stopped responding and the screen is blank. Before investigating potential hardware issues, what should the technician check first to establish a theory of probable cause?
Verify that the monitor is turned on and the cable is securely connected to both the monitor and the workstation.
Listen for power-on self-test (POST) beeps to diagnose motherboard or component issues.
Check the computer for a blue screen of death (BSOD) or other crash screens.
Inspect the motherboard for swollen capacitors or other visible signs of hardware failure.