Crucial Exams

CompTIA A+ 220-1101 (V14) Practice Question

A technician receives a call that a user’s workstation has suddenly stopped responding and the screen is blank. Before investigating potential hardware issues, what should the technician check first to establish a theory of probable cause?

  • Check the computer for a blue screen of death (BSOD) or other crash screens.

  • Inspect the motherboard for swollen capacitors or other visible signs of hardware failure.

  • Listen for power-on self-test (POST) beeps to diagnose motherboard or component issues.

  • Verify that the monitor is turned on and the cable is securely connected to both the monitor and the workstation.

CompTIA A+ 220-1101 (V14)
Hardware and Network Troubleshooting
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