A technician needs to replace the motherboard of a company's server. Prior to starting the task, which of the following is the BEST action for the technician to take in alignment with best practices?
Create a restore point for the server.
Notify the server manufacturer about the intended hardware replacement.
Review the company's change management policies.
Directly inform the users potentially affected by the server downtime.
Reviewing the change management policies ensures that proper protocol is followed, which may include obtaining approval, scheduling downtimes, and informing stakeholders about the potential impact. Directly informing potentially affected users does not account for company-wide policies that might be in place. Notifying the server manufacturer could be part of the process depending on the warranty and service agreements, but it is secondary to internal policy adherence. Creating a restore point is a technical safety measure but does not address the procedural considerations of corporate policy.
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CompTIA A+ 220-1101 (V14)
Hardware and Network Troubleshooting
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