A technician needs to replace the motherboard of a company's server. Prior to starting the task, which of the following is the BEST action for the technician to take in alignment with best practices?
Review the company's change management policies.
Create a restore point for the server.
Directly inform the users potentially affected by the server downtime.
Notify the server manufacturer about the intended hardware replacement.
Reviewing the change management policies ensures that proper protocol is followed, which may include obtaining approval, scheduling downtimes, and informing stakeholders about the potential impact. Directly informing potentially affected users does not account for company-wide policies that might be in place. Notifying the server manufacturer could be part of the process depending on the warranty and service agreements, but it is secondary to internal policy adherence. Creating a restore point is a technical safety measure but does not address the procedural considerations of corporate policy.
Ask Bash
Bash is our AI bot, trained to help you pass your exam. AI Generated Content may display inaccurate information, always double-check anything important.
What are change management policies?
Open an interactive chat with Bash
Why is informing potentially affected users insufficient without policies?