A technician is troubleshooting a problem with a client's smartphone that fails to connect to a cellular network after the client travels to a new city. The device had full service before the trip. What action should the technician take to restore connectivity?
Install the latest system update available for the device.
Reset all network settings to their factory defaults.
Inspect the SIM card for any signs of damage.
Update the Preferred Roaming List (PRL) on the device.
Updating the PRL can resolve roaming-related connectivity problems because the PRL tells the phone which towers and frequencies to scan-and in what priority-when it is outside its home area. An outdated PRL may lack information about newer towers or changed roaming agreements, preventing the device from registering on the local network. Resetting network settings is a broader step that also deletes saved Wi-Fi and Bluetooth information, creating avoidable inconveniences. Installing an OS update or inspecting the SIM card can help with other issues, but they do not specifically address the roaming list that controls tower selection.
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What is a Preferred Roaming List (PRL)?
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How do you update the PRL on a smartphone?
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Why is resetting network settings not the best first step in this scenario?
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CompTIA A+ 220-1101 (V14)
Mobile Devices
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