A technician is troubleshooting a network at a small office where users are experiencing intermittent wireless connectivity. Sometimes the connection is strong and stable, but at other times, the wireless signal drops abruptly. What is the BEST initial troubleshooting step to determine the cause?
Check for IP address conflicts on the network
Check for potential sources of signal interference
Enable Quality of Service (QoS) settings on the router
Update the wireless network adapter drivers on the users' devices
If users are experiencing intermittent wireless connectivity, the best initial step is to check for sources of interference. Wireless signals can be disrupted by a variety of factors, such as other wireless devices, cordless phones, microwaves, or even large metal objects and walls. Addressing interference often resolves the intermittent connectivity issue. Updating the device drivers could resolve issues related to the hardware functioning improperly, but is less likely to be a cause of intermittent signal loss or impact many users at once. Checking for IP address conflicts is a possible step if network devices are having connectivity issues, but this doesn't typically cause an intermittent drop in signal. Lastly, enabling QoS settings on the router can improve the quality of service for certain applications but would not resolve the fundamental issue of signal loss.
Ask Bash
Bash is our AI bot, trained to help you pass your exam. AI Generated Content may display inaccurate information, always double-check anything important.
What types of devices can cause wireless signal interference?
Open an interactive chat with Bash
How can I check for signal interference in a wireless network?
Open an interactive chat with Bash
What is Quality of Service (QoS), and how does it affect wireless networks?