A technician is troubleshooting a laptop issue where the built-in webcam fails to work only during video conferencing calls. The webcam works correctly when tested with the camera app. Which of the following actions should the technician take FIRST to resolve the issue?
Verify the privacy settings for the video conferencing application and ensure it has permission to access the webcam.
Reinstall all the system drivers to ensure they are up to date.
Check for and install any available BIOS/UEFI updates on the laptop.
Replace the webcam with a new one as it may be malfunctioning.
Given that the webcam works with the camera app, it's less likely a hardware issue or a general driver problem. The correct answer is to verify privacy settings for the video conferencing application, as these settings could be configured to block camera access. Checking for BIOS/UEFI updates is less likely to resolve the issue, given that the webcam does function correctly in another context. Replacing the webcam is an unnecessary step at this point because the hardware works with the camera app, indicating it is functioning. Reinstalling all system drivers is too broad an action for this specific application issue; targeted troubleshooting should be performed first to identify and resolve the problem efficiently.
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