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Free CompTIA A+ 220-1101 Practice Question

A technician is troubleshooting a laptop issue where the built-in webcam fails to work only during video conferencing calls. The webcam works correctly when tested with the camera app. Which of the following actions should the technician take FIRST to resolve the issue?

  • Verify the privacy settings for the video conferencing application and ensure it has permission to access the webcam.

  • Replace the webcam with a new one as it may be malfunctioning.

  • Check for and install any available BIOS/UEFI updates on the laptop.

  • Reinstall all the system drivers to ensure they are up to date.

This question is for objective:
Mobile Devices
Your Score:
Mobile Devices
Networking
Hardware
Virtualization and Cloud Computing
Hardware and Network Troubleshooting