A technician is attempting to pair a Bluetooth mouse with a laptop in an office environment. The mouse is powered on and in pairing mode, but the laptop is not displaying the mouse in the list of available Bluetooth devices. Which is the best next step for the technician to troubleshoot the issue?
Ensuring Bluetooth is enabled on the laptop is the initial step. Without Bluetooth enabled, the laptop will not be able to scan for or connect to any Bluetooth devices. Checking for interference or restarting Bluetooth services may help, but verifying Bluetooth is enabled is the first and most crucial step.
Ask Bash
Bash is our AI bot, trained to help you pass your exam. AI Generated Content may display inaccurate information, always double-check anything important.
What does it mean for Bluetooth to be enabled on a laptop?
Open an interactive chat with Bash
How do I check if Bluetooth is enabled on my laptop?
Open an interactive chat with Bash
What other troubleshooting steps can be taken if Bluetooth is enabled but the device still does not connect?