A technician installs a new network adapter card in a desktop computer. After booting the system, the operating system fails to automatically configure the device. The technician checks Device Manager and sees the new adapter listed with a yellow exclamation mark. What is the MOST appropriate next step for the technician to take?
Remove the card and reseat it in the same expansion slot.
Download and install the latest driver from the adapter card manufacturer's website.
The correct action is to manually install the drivers for the new hardware. A yellow exclamation mark in Device Manager indicates that Windows recognizes the hardware but cannot load the correct driver for it. The most reliable source for the correct driver is the manufacturer's official website. Reinstalling the OS is an unnecessarily drastic step. Replacing the card is premature, as a driver issue is the most likely cause. While reseating the card can resolve connection issues, the yellow exclamation mark specifically points to a driver problem, making driver installation the more direct next step.
Ask Bash
Bash is our AI bot, trained to help you pass your exam. AI Generated Content may display inaccurate information, always double-check anything important.
What does a yellow exclamation mark in Device Manager signify?
Open an interactive chat with Bash
What is a device driver, and why is it important?
Open an interactive chat with Bash
How can I find the latest driver for a network adapter card?
Open an interactive chat with Bash
CompTIA A+ 220-1101 (V14)
Hardware and Network Troubleshooting
Your Score:
Report Issue
Bash, the Crucial Exams Chat Bot
AI Bot
Loading...
Loading...
Loading...
Pass with Confidence.
IT & Cybersecurity Package
You have hit the limits of our free tier, become a Premium Member today for unlimited access.
Military, Healthcare worker, Gov. employee or Teacher? See if you qualify for a Community Discount.
Monthly
$19.99
$19.99/mo
Billed monthly, Cancel any time.
3 Month Pass
$44.99
$14.99/mo
One time purchase of $44.99, Does not auto-renew.
MOST POPULAR
Annual Pass
$119.99
$9.99/mo
One time purchase of $119.99, Does not auto-renew.
BEST DEAL
Lifetime Pass
$189.99
One time purchase, Good for life.
What You Get
All IT & Cybersecurity Package plans include the following perks and exams .