A technician has been called to investigate a server that is displaying the wrong date and time after a planned maintenance window. The server is a virtual machine hosted on a hypervisor. The server time resets to the hypervisor's time after every reboot, even though the timezone is correctly set on the server. What should the technician check FIRST to correct this issue?
Replace the CMOS battery on the physical host machine.
Update the virtual machine's integration tools to the latest version.
Verify the date and time on the hypervisor and correct if necessary.
Check for malware that might be interfering with the time service.
In virtualized environments, the virtual machine typically synchronizes its clock with the host machine, known as the hypervisor. If the hypervisor's time is not set correctly, it can override the individual virtual machine's settings after every reboot or time synchronization event. Therefore, checking and correcting the hypervisor's date and time settings is crucial. The other options might also affect time settings, but they are less likely causes compared to the direct synchronization with the hypervisor's clock and would not persist after correcting them directly on the server.
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CompTIA A+ 220-1101 (V14)
Hardware and Network Troubleshooting
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