A network printer is producing reports with an inverted page orientation despite the correct portrait setting in multiple users' applications. Which of the following steps is most appropriate to address the issue?
Directly adjust the printer's control panel settings to correct the page orientation.
Reinstall the printer on the client machine that was used to create the original report.
Modify the original document properties to rotate the content to match the printer's output.
Check and modify the default printing preferences on the printer server or within the printer's network settings.
When multiple users experience the same issue of inverted page orientation despite having the correct settings in their applications, this suggests that the problem is at the printer level rather than with individual software configurations. Checking and modifying the default printing preferences in the printer's network settings or on the printer server is a logical next step, as these settings override individual user settings. This action preserves user application settings and alters the orientation for all printed documents from that printer. Directly adjusting the printer's hardware control panel settings could also resolve the issue, but network settings are generally responsible for multiple user issues. Modifying the original document's properties does not address the multiple user symptom, and reinstalling on one client machine would not fix the issue for all users.
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CompTIA A+ 220-1101 (V14)
Hardware and Network Troubleshooting
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