Crucial Exams

CompTIA A+ 220-1101 Practice Question

A laptop user reports that the device no longer holds a charge for longer than 30 minutes, and they must keep it plugged in almost constantly when using it. Upon inspection, you verify that the charging cable and port are functional, and the device reports that the battery is 'charging' when plugged in. What is the MOST likely action to take to resolve the user's issue?

  • Update the BIOS to the latest version.

  • Reinstall the operating system to ensure power management settings are reset.

  • Replace the laptop battery with a new one.

  • Replace the laptop's power adapter and cable.

CompTIA A+ 220-1101
Mobile Devices
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