A field technician is troubleshooting a three-year-old corporate laptop. The user reports that as soon as the AC adapter is disconnected, the system powers off immediately-even though the operating system shows the battery at 100 percent. Which hardware component should the technician replace first to restore portable operation?
A healthy laptop battery stores electrical energy so the system can run when it is not connected to mains power. When a battery loses the ability to hold a charge-either because it has reached the end of its cycle life or is physically damaged-the computer will shut down the moment the AC adapter is removed. Replacing the battery restores portable operation, whereas swapping the power adapter, RAM, or wireless card would not resolve the symptom.
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Why does a laptop battery lose its ability to hold a charge over time?
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CompTIA A+ 220-1101 (V14)
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