Crucial Exams

CompTIA A+ 220-1101 (V14) Practice Question

A customer reports that a desktop PC has become slow and unresponsive, especially when several applications are open. All software is fully patched, no malware is present, and the symptoms remain after rebooting and closing background apps. Which action should you take first to identify the hardware component causing the sluggish performance?

  • Use Task Manager or a system performance tool to review CPU, memory, and disk activity

  • Perform a BIOS update to address potential firmware-related performance issues

  • Verify that the installed RAM modules are compatible with the motherboard specifications

  • Install additional memory modules to increase the total system RAM

CompTIA A+ 220-1101 (V14)
Hardware and Network Troubleshooting
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