Crucial Exams

CompTIA A+ 220-1101 Practice Question

A customer reaches out to you for support after experiencing poor audio quality with their Bluetooth headset which they use for video conferences on their laptop. The issue persists even though they're in close proximity to their laptop with no apparent physical obstructions. What should be the first step in troubleshooting this headset issue?

  • Move closer to the router to improve Wi-Fi signal.

  • Replace the battery of the Bluetooth headset.

  • Check for other devices causing signal interference.

  • Reset the Bluetooth headset.

  • Update the laptop's sound driver.

  • Adjust the headset's equalizer settings.

CompTIA A+ 220-1101
Mobile Devices
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