A customer reaches out to you for support after experiencing poor audio quality with their Bluetooth headset which they use for video conferences on their laptop. The issue persists even though they're in close proximity to their laptop with no apparent physical obstructions. What should be the first step in troubleshooting this headset issue?
Check for other devices causing signal interference.
Adjust the headset's equalizer settings.
Move closer to the router to improve Wi-Fi signal.
Reset the Bluetooth headset.
Replace the battery of the Bluetooth headset.
Update the laptop's sound driver.