A customer is explaining their PC's symptoms, but you already know what the issue is. Which is the most appropriate action?
Politely interrupt them and tell them your solutions.
Finish listening to their explanation and then explain the solutions
Continue listening to the customer's explanation, when they are done refer them to a website to find a solution
Ask the customer to repeat the problem and all the symptoms several times, for clarity.
| Hardware and Network Troubleshooting | |
| Networking | |
| Hardware | |
| Virtualization and Cloud Computing | |
| Mobile Devices |