CompTIA Study Materials
CompTIA A+ CompTIA A+
CompTIA A+ 220-1101 CompTIA A+ 220-1102
CompTIA Network+ CompTIA Network+
CompTIA Network+ N10-008
CompTIA Security+ CompTIA Security+
CompTIA Security+ SY0-601 CompTIA Security+ SY0-701
CompTIA CySA+ CompTIA CySA+
CompTIA CySA+ CS0-003
CompTIA Linux+ CompTIA Linux+
CompTIA Linux+ XK0-005
CompTIA PenTest+ CompTIA PenTest+
CompTIA PenTest+ PT0-002
CompTIA Cloud+ CompTIA Cloud+
CompTIA Cloud+ CV0-003
CompTIA ITF+ CompTIA ITF+
CompTIA ITF+ FC0-U61
AWS Study Materials
AWS Cloud Practitioner AWS Cloud Practitioner
AWS Cloud Practitioner CLF-C02
Microsoft Study Materials
Microsoft Azure Fundamentals Microsoft Azure Fundamentals
Microsoft Azure Fundamentals AZ-900

Free CompTIA A+ 220-1101 Practice Question

A customer has brought in a mobile device that has been accidentally submerged in water. The device powers on, but the touchscreen is unresponsive. After confirming that no other physical damage is visible and checking that the device is out of warranty, what is the BEST next step to take in resolving this issue?

  • Replace the touchscreen immediately as it's the most likely component to fail due to liquid exposure.

  • Disassemble the device to inspect for corrosion and residual moisture, then clean and dry the interior components.

  • Perform a factory reset to eliminate any system errors causing the touchscreen to be unresponsive.

  • Update the device's software to the latest version to ensure that the unresponsiveness isn't due to software issues.

This question is for objective:
Hardware and Network Troubleshooting
Your Score:
Hardware and Network Troubleshooting
Networking
Hardware
Virtualization and Cloud Computing
Mobile Devices
Wipe Score
SAVE $31
CompTIA A+ Voucher (220-1101 or 220-1102)
$253.00 $222.00