A customer contacts the help desk because their Windows PC experiences an intermittent problem several times a day. Of the following utilities, which is the BEST place to look for records of past occurrences to help you begin troubleshooting?
Device Manager
Event Viewer
Task Manager
Performance Monitor
Event Viewer is included with Windows and maintains detailed logs of system, security, and application events. Reviewing these logs can reveal error codes, time stamps, and contextual details about crashes, unexpected shutdowns, or other anomalies, providing crucial clues during the information-gathering phase of troubleshooting. Device Manager, Task Manager, and Performance Monitor are valuable tools for hardware status, real-time resource usage, and performance metrics, respectively, but they do not store the historical event logs needed in this scenario.
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