Free CompTIA A+ 220-1101 Practice Question
A customer brings in a smartphone with a noticeably bulging case. Upon inspection, you confirm that the device's battery is swollen. What is the immediate next step to ensure both customer and workplace safety?
Press on the swollen battery to verify that the swelling is not causing any false bulging of the case
Place the device in the freezer to prevent further swelling until you can inspect it
Begin to charge the device to test if it can still hold a charge
Carefully remove the battery from the device to a safe location and advise the customer not to charge or use the device
This question's topic:
CompTIA A+ 220-1101 /
Hardware and Network Troubleshooting
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