Crucial Exams

CompTIA A+ 220-1101 (V14) Practice Question

A customer brings in a smartphone with a noticeably bulging case. Upon inspection, you confirm that the device's battery is swollen. What is the immediate next step to ensure both customer and workplace safety?

  • Begin to charge the device to test if it can still hold a charge

  • Carefully remove the battery from the device to a safe location and advise the customer not to charge or use the device

  • Place the device in the freezer to prevent further swelling until you can inspect it

  • Press on the swollen battery to verify that the swelling is not causing any false bulging of the case

CompTIA A+ 220-1101 (V14)
Hardware and Network Troubleshooting
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