Crucial Exams

CompTIA A+ 220-1101 (V14) Practice Question

A customer brings in a mobile device that was accidentally submerged in water. The device will power on, but the touchscreen is unresponsive. After verifying that no other physical damage is visible and that the device is out of warranty, what is the BEST next step to resolve the issue?

  • Perform a factory reset to eliminate any system errors causing the touchscreen to be unresponsive.

  • Replace the touchscreen immediately because it is the most likely component to fail after liquid exposure.

  • Disassemble the device to inspect for corrosion and residual moisture, then clean and dry the interior components.

  • Update the device's software to the latest version to rule out firmware issues.

CompTIA A+ 220-1101 (V14)
Hardware and Network Troubleshooting
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