Crucial Exams

CompTIA A+ 220-1101 Practice Question

A corporate employee reports that their laptop's fingerprint reader, which is required for secure access to company resources, has become unresponsive. Prior to contacting support, they had already performed a system reboot with no success. What should be the next step in troubleshooting the issue?

  • Advise the user to reset their biometric profile through the account settings immediately.

  • Verify that the biometric device is enabled and functioning correctly in device manager.

  • Recommend that the user update the laptop's operating system to the latest version to ensure compatibility.

  • Restart the biometric service via the services management console to address any service-related issues.

CompTIA A+ 220-1101
Mobile Devices
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