Free CompTIA A+ 220-1101 Practice Question
A corporate employee reports that their laptop's fingerprint reader, which is required for secure access to company resources, has become unresponsive. Prior to contacting support, they had already performed a system reboot with no success. What should be the next step in troubleshooting the issue?
Advise the user to reset their biometric profile through the account settings immediately.
Recommend that the user update the laptop's operating system to the latest version to ensure compatibility.
Restart the biometric service via the services management console to address any service-related issues.
Verify that the biometric device is enabled and functioning correctly in device manager.
This question's topic:
CompTIA A+ 220-1101 /
Mobile Devices
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