Crucial Exams

CompTIA A+ 220-1101 (V14) Practice Question

A company's IT department is receiving increasing numbers of reports from employees that the biometric fingerprint scanners on their company-issued laptops are failing to correctly authenticate authorized users, even though their fingerprints have been properly enrolled. What is the FIRST action the IT department should take to troubleshoot this issue?

  • Re-enroll the fingerprints of the affected users.

  • Replace the biometric sensor hardware.

  • Clean the fingerprint reader to ensure it's free from dirt and oils.

  • Update the biometric device drivers to the latest version.

CompTIA A+ 220-1101 (V14)
Mobile Devices
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