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Crucial Exams

CompTIA A+ 220-1101 Practice Question

A company's IT department is receiving increasing numbers of reports from employees that the biometric fingerprint scanners on their company-issued laptops are failing to correctly authenticate authorized users, even though their fingerprints have been properly enrolled. What is the FIRST action the IT department should take to troubleshoot this issue?

  • Re-enroll the fingerprints of the affected users.

  • Update the biometric device drivers to the latest version.

  • Clean the fingerprint reader to ensure it's free from dirt and oils.

  • Replace the biometric sensor hardware.

CompTIA A+ 220-1101
Mobile Devices
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