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Microsoft Azure Fundamentals CompTIA Network+ CompTIA CySA+ CompTIA Linux+ CompTIA PenTest+ CompTIA Cloud+ CompTIA ITF+ AWS Cloud Practitioner Microsoft Azure FundamentalsA company's IT department is receiving increasing numbers of reports from employees that the biometric fingerprint scanners on their company-issued laptops are failing to correctly authenticate authorized users, even though their fingerprints have been properly enrolled. What is the FIRST action the IT department should take to troubleshoot this issue?
Clean the fingerprint reader to ensure it's free from dirt and oils.
Update the biometric device drivers to the latest version.
Replace the biometric sensor hardware.
Re-enroll the fingerprints of the affected users.