A company's IT department is receiving increasing numbers of reports from employees that the biometric fingerprint scanners on their company-issued laptops are failing to correctly authenticate authorized users, even though their fingerprints have been properly enrolled. What is the FIRST action the IT department should take to troubleshoot this issue?
Replace the biometric sensor hardware.
Update the biometric device drivers to the latest version.
Clean the fingerprint reader to ensure it's free from dirt and oils.
The first action to address a biometric sensor issue is to ensure the sensor is clean, as oils and dirt from fingers can cause the scanner to fail to recognize a fingerprint. Updating the biometric device drivers or re-enrolling the fingerprints may be necessary if the issue persists after cleaning, but are not the initial steps to take.
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Why is it important to clean the fingerprint reader before taking other actions?
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What are the common reasons a biometric fingerprint scanner might fail to authenticate correctly?
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What steps should be taken after cleaning the fingerprint reader, if the problem persists?