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Free CompTIA A+ 220-1101 Practice Question

A company's IT department is receiving increasing numbers of reports from employees that the biometric fingerprint scanners on their company-issued laptops are failing to correctly authenticate authorized users, even though their fingerprints have been properly enrolled. What is the FIRST action the IT department should take to troubleshoot this issue?

  • Replace the biometric sensor hardware.

  • Clean the fingerprint reader to ensure it's free from dirt and oils.

  • Update the biometric device drivers to the latest version.

  • Re-enroll the fingerprints of the affected users.

This question is for objective:
Mobile Devices
Your Score:
Mobile Devices
Networking
Hardware
Virtualization and Cloud Computing
Hardware and Network Troubleshooting