Crucial Exams

CompTIA A+ 220-1101 (V14) Practice Question

A client's smartphone was accidentally immersed in water and no longer responds to touch input, although the display is still functioning. After powering off the device and ensuring it's not connected to a power source, what is the next BEST step to minimize damage and begin resolving the issue?

  • Dry the surface of the device with a hairdryer on a cool setting to evaporate the moisture.

  • Store the device in a sealed bag of rice to absorb moisture.

  • Remove the battery from the device, if accessible, to prevent any further potential electrical damage.

CompTIA A+ 220-1101 (V14)
Hardware and Network Troubleshooting
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