Crucial Exams

CompTIA A+ 220-1101 (V14) Practice Question

A client's high-volume network printer recently started experiencing issues where it fails to feed paper from the main tray, though manual feed works without issue. The printer displays no error messages, and there is no apparent jam. After verifying that the paper tray is correctly loaded and configured for the correct paper size, what should be done next to address this problem?

  • Replace the printer as it likely has a malfunctioning paper feed mechanism.

  • Reload the paper tray with a different brand of paper to see if it feeds properly.

  • Clean the pickup rollers to ensure they can properly grip the paper.

  • Replace the paper feed rollers without investigating further since manual feed works.

CompTIA A+ 220-1101 (V14)
Hardware and Network Troubleshooting
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