Crucial Exams

CompTIA A+ 220-1101 Practice Question

A client's high-volume network printer recently started experiencing issues where it fails to feed paper from the main tray, though manual feed works without issue. The printer displays no error messages, and there is no apparent jam. After verifying that the paper tray is correctly loaded and configured for the correct paper size, what should be done next to address this problem?

  • Replace the printer as it likely has a malfunctioning paper feed mechanism.

  • Clean the pickup rollers to ensure they can properly grip the paper.

  • Reload the paper tray with a different brand of paper to see if it feeds properly.

  • Replace the paper feed rollers without investigating further since manual feed works.

CompTIA A+ 220-1101
Hardware and Network Troubleshooting
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