Crucial Exams

CompTIA A+ 220-1101 (V14) Practice Question

A client contacts the help desk where you work and states they recently paired a new set of Bluetooth headphones with a laptop. The client reports that the headphones are selected as the audio output device, but no sound is coming through them. What is the appropriate first step to verify the headphones are functioning properly with the laptop?

  • Update the laptop's audio drivers to the latest version.

  • Reset the laptop's network settings to default.

  • Check if the headphones are connected to another device.

  • Inspect if the headphones and laptop support the same Bluetooth version for compatibility.

CompTIA A+ 220-1101 (V14)
Mobile Devices
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