A user is complaining they are getting frequent pop-up windows while browsing the web. You have already verified there is a anti-virus software installed and that no viruses were found. How should you proceed?

  • Rerun the anti-virus software in safe mode
  • Check installed browser extensions and plugins for the cause of the popups
  • Reset the user's profile in Active Directory
  • Reformat the PC

CompTIA A+ 220-1002
  • Operating Systems
  • Security
  • Software Troubleshooting
    • This question is filed here
  • Operational Procedures