A user is complaining they are getting frequent pop-up windows while browsing the web. You have already verified there is a anti-virus software installed and that no viruses were found. How should you proceed?

  • Reset the user's profile in Active Directory
  • Reformat the PC
  • Check installed browser extensions and plugins for the cause of the popups
  • Rerun the anti-virus software in safe mode

Your Score:
Operating Systems
Security
Software Troubleshooting
Operational Procedures
CompTIA A+ 220-1002
  • Operating Systems
  • Security
  • Software Troubleshooting
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  • Operational Procedures