Microsoft 365 Service Health and Monitoring Flashcards

Microsoft 365 Administrator Expert MS-102 Flashcards

Front	Back
How can admins automate issue tracking	Using the Microsoft 365 API to pull health data into third-party tools.
How can admins identify service issues quickly	By using the Service Communications API integrated with their tools.
How do admins track planned maintenance activities	By reviewing the Message Center updates and notifications.
How do you access the Service Health Dashboard	Through the Microsoft 365 admin center under Health > Service Health.
What does the Service Communications API provide	Real-time service health updates for integration into monitoring systems.
What does the Service Level Agreement (SLA) in Microsoft 365 indicate	The guaranteed uptime and performance Microsoft commits to for its services.
What does the uptime percentage in the SLA represent	The reliability guarantee Microsoft provides for its services.
What information can you find on the Service Health Dashboard	Current issues, historical data, and active incidents affecting Microsoft 365 services.
What is a feature of the Service Health Dashboard	Notifications about ongoing incidents and their resolution progress.
What is the benefit of Advanced Threat Protection (ATP) in Microsoft 365	Enhanced security through real-time monitoring for email and file threats.
What is the Message Center in Microsoft 365	A feature that provides announcements and updates about service changes.
What is the Microsoft 365 Service Health Dashboard	A tool for checking the status and health of Microsoft 365 services.
What is the purpose of usage analytics in Microsoft 365	To analyze adoption rates and identify areas for service usage improvement.
What is the role of audit logs in Microsoft 365	To track and analyze user activity for security and compliance.
What tool helps summarize issues and usage trends in Microsoft 365	The Microsoft 365 Usage Analytics.
What type of reports can admins view in Microsoft 365	Usage reports, audit logs, and compliance activity reports.
When should admins check the Service Health Dashboard	During service interruptions or when troubleshooting connectivity issues.
Where do notifications about critical incidents appear	In the Service Health Dashboard and the Message Center.
Which section in Service Health Dashboard shows resolved issues	The "Past Issues" section.
Why is monitoring service health important	To ensure business continuity by diagnosing and mitigating service disruptions.

Microsoft 365 Administrator Expert MS-102

This deck focuses on monitoring service health, managing reports, and utilizing tools for troubleshooting and maintaining services.

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