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Microsoft 365 Service Health and Monitoring Flashcards
Microsoft 365 Administrator Expert MS-102 Flashcards
| Front | Back |
| How can admins automate issue tracking | Using the Microsoft 365 API to pull health data into third-party tools. |
| How can admins identify service issues quickly | By using the Service Communications API integrated with their tools. |
| How do admins track planned maintenance activities | By reviewing the Message Center updates and notifications. |
| How do you access the Service Health Dashboard | Through the Microsoft 365 admin center under Health > Service Health. |
| What does the Service Communications API provide | Real-time service health updates for integration into monitoring systems. |
| What does the Service Level Agreement (SLA) in Microsoft 365 indicate | The guaranteed uptime and performance Microsoft commits to for its services. |
| What does the uptime percentage in the SLA represent | The reliability guarantee Microsoft provides for its services. |
| What information can you find on the Service Health Dashboard | Current issues, historical data, and active incidents affecting Microsoft 365 services. |
| What is a feature of the Service Health Dashboard | Notifications about ongoing incidents and their resolution progress. |
| What is the benefit of Advanced Threat Protection (ATP) in Microsoft 365 | Enhanced security through real-time monitoring for email and file threats. |
| What is the Message Center in Microsoft 365 | A feature that provides announcements and updates about service changes. |
| What is the Microsoft 365 Service Health Dashboard | A tool for checking the status and health of Microsoft 365 services. |
| What is the purpose of usage analytics in Microsoft 365 | To analyze adoption rates and identify areas for service usage improvement. |
| What is the role of audit logs in Microsoft 365 | To track and analyze user activity for security and compliance. |
| What tool helps summarize issues and usage trends in Microsoft 365 | The Microsoft 365 Usage Analytics. |
| What type of reports can admins view in Microsoft 365 | Usage reports, audit logs, and compliance activity reports. |
| When should admins check the Service Health Dashboard | During service interruptions or when troubleshooting connectivity issues. |
| Where do notifications about critical incidents appear | In the Service Health Dashboard and the Message Center. |
| Which section in Service Health Dashboard shows resolved issues | The "Past Issues" section. |
| Why is monitoring service health important | To ensure business continuity by diagnosing and mitigating service disruptions. |
Front
What is the Microsoft 365 Service Health Dashboard
Click the card to flip
Back
A tool for checking the status and health of Microsoft 365 services.
Front
Which section in Service Health Dashboard shows resolved issues
Back
The "Past Issues" section.
Front
What type of reports can admins view in Microsoft 365
Back
Usage reports, audit logs, and compliance activity reports.
Front
When should admins check the Service Health Dashboard
Back
During service interruptions or when troubleshooting connectivity issues.
Front
What does the Service Communications API provide
Back
Real-time service health updates for integration into monitoring systems.
Front
What information can you find on the Service Health Dashboard
Back
Current issues, historical data, and active incidents affecting Microsoft 365 services.
Front
What is the Message Center in Microsoft 365
Back
A feature that provides announcements and updates about service changes.
Front
What is the benefit of Advanced Threat Protection (ATP) in Microsoft 365
Back
Enhanced security through real-time monitoring for email and file threats.
Front
How can admins identify service issues quickly
Back
By using the Service Communications API integrated with their tools.
Front
What is the role of audit logs in Microsoft 365
Back
To track and analyze user activity for security and compliance.
Front
What is a feature of the Service Health Dashboard
Back
Notifications about ongoing incidents and their resolution progress.
Front
How do admins track planned maintenance activities
Back
By reviewing the Message Center updates and notifications.
Front
What tool helps summarize issues and usage trends in Microsoft 365
Back
The Microsoft 365 Usage Analytics.
Front
What is the purpose of usage analytics in Microsoft 365
Back
To analyze adoption rates and identify areas for service usage improvement.
Front
How do you access the Service Health Dashboard
Back
Through the Microsoft 365 admin center under Health > Service Health.
Front
What does the uptime percentage in the SLA represent
Back
The reliability guarantee Microsoft provides for its services.
Front
How can admins automate issue tracking
Back
Using the Microsoft 365 API to pull health data into third-party tools.
Front
Why is monitoring service health important
Back
To ensure business continuity by diagnosing and mitigating service disruptions.
Front
Where do notifications about critical incidents appear
Back
In the Service Health Dashboard and the Message Center.
Front
What does the Service Level Agreement (SLA) in Microsoft 365 indicate
Back
The guaranteed uptime and performance Microsoft commits to for its services.
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This deck focuses on monitoring service health, managing reports, and utilizing tools for troubleshooting and maintaining services.