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CompTIA A Plus 220 902 Test 1

The CompTIA 220-901 exam is one of two exams requires to obtain the CompTIA A+ (900 series). This exam will cover operating systems like Windows, Macintosh OSX and Linux as well as topics like security, software troubleshooting and operational procedures.

  • Questions: 20
  • Time: 60 seconds per question (0 hours, 20 minutes, 0 seconds)

A user reports that their PC does not work. Which of the following would be the BEST question for the technician to ask the user to get further information?

  • "Can you get to the Internet?"
  • "Does the PC turn on?"
  • "Are you able to sign on?"
  • "Do you have a laptop or desktop?"

A user has called the help desk where you work stating they cannot find a file on their PC. After asking a few basic questions you have determined they are using Mac OSX. Which standard OSX application can help them locate their file?

  • Spotlight
  • Find my Mac
  • Searcher
  • Alfred

In a Linux operating system environment, what command will display the current directory to the user?

  • dir
  • pwd
  • ls
  • shell

A technician is trying to setup a non-domain user account on a workstation, but receives the following error message "Password does not meet the complexity requirements." Which of the following utilities should the technician use to identify the criteria?

  • Users and Groups
  • Local Security Policy
  • Performance Monitor

Alex, a technician, would like to map a network drive when he starts up his computer in the morning. Which of the following commands would he use to accomplish this task?

  • NET

Which of the following is a command line tool that will translate between a domain name and an IP Address?


A user is installing Windows 7 on a PC with a RAID card. The user has verified all of the cables are connected correctly, but the installation media does not detect any hard drives. Which of the following should the user do to help detect the hard drives?

  • Select load driver
  • Enable PATA in the BIOS
  • Hit the refresh button to force a re-detect
  • Press F8 when prompted

Which of the following is the default package manager for the Ubuntu Linux distribution?

  • Wget
  • Gzip
  • Apt
  • Yum

An unauthorized user observing system security procedure such as typing in a password or pin code is known as:

  • Shoulder Surfing
  • Spyware
  • A Worm
  • Phishing

The practice of following an authorized person through an entrance without using a badge or token to defeat security is called:

  • Tailgating
  • Shredding
  • Phishing
  • Spamming

You are creating a support ticket for a customer. While they are explaining their PC's symptoms you believe you already know the solution. What should you do?

  • Ask the customer to repeat the problem and all the symptoms several times, for clarity.
  • Finish listening to their explanation and then explain the solution
  • Politely interrupt them and tell them your solution
  • Continue listening to the customer's explanation, when they are done refer them to a website to find a solution

A user is experiencing slow performance with their computer. A technician suspects the computer has a virus and runs antivirus software. A virus is found and removed, but the performance issue is not resolved. Which of the following should the technician perform next?

  • Document findings, actions, and outcomes
  • Implement preventative measures
  • Establish a plan of action to resolve the problem
  • Re-establish a new theory or escalate

Of which of the following Windows System Power States saves the contents of memory to a file on the PC's hard drive?

  • Hibernation
  • Wake on Lan
  • Stand By
  • Sleep

You are a desktop technician for a graphic design company. The company issues Apple computers running OSX 10.9 to all employees. Recently you have been asked to find a solution that will allow employees to use Windows applications on their computers. Which of the following is a potential solution?

  • vSphere
  • iBoot
  • Boot Camp
  • Disk Util

Social engineering makes use primarily of which of the following techniques, to bypass common corporate security barriers?

  • Grayware installation
  • Malware installation
  • Worm transmission
  • Human interaction

Which of the following commands may be used on a computer, running Windows 7, to stop a single process from the command line?

  • DEL

When is it acceptable to a IT business to make copies of customer's confidential data?

  • With the customer's permission, for back up purposes
  • It is never acceptable to copy customer data
  • If the content is public information
  • If the on-site tech determines it necessary

Recently the company you work for began investigating the possibility of replacing their payroll system with a cloud based service provided by a third party company. Which type of service is this?

  • IaaS
  • PaaS
  • RaaS
  • SaaS

Which of the following is true about the difference between a worm and a virus?

  • Viruses hide in the boot record while worms hide within the file system.
  • Worms are written into assembly while viruses are written with scripting languages.
  • Worms can self propagate without attaching themselves to a host program while a virus cannot.
  • Viruses disable the antivirus update service while worms kill the antivirus process.

Which of the following passwords is the MOST secure according to industry best practices?