Midway through executing a 12-month software-as-a-service (SaaS) development project, a key stakeholder submits a high-priority change request. The proposed enhancement adds a new integration layer that will alter the underlying system architecture, ripple across several code modules, and likely extend the schedule by two sprints. The team is already working near capacity, and the budget contingency is limited. The stakeholder stresses that the feature is critical for market differentiation. What should the project manager do first to handle this situation according to PMI-defined best practices?
Initiate the change control process, document the request, analyze impacts, and seek CCB approval.
Revise the architecture and project plan immediately, since key stakeholders define the scope.
Reject the change request because it will significantly affect scope and schedule.
Hold an informal discussion with the sponsor and team to gauge opinions before taking action.
The project manager should begin the formal change control process: log the request, evaluate its impact on scope, schedule, cost, quality, and risk, and submit the analysis to the change control board (CCB) for a decision. This preserves governance, ensures a holistic assessment, and keeps the baseline intact until an approved change is issued. Simply rejecting the request, updating plans without approval, or only talking to stakeholders bypasses required controls and may create scope creep or stakeholder dissatisfaction.
Ask Bash
Bash is our AI bot, trained to help you pass your exam. AI Generated Content may display inaccurate information, always double-check anything important.
What is a Change Control Board (CCB)?
Open an interactive chat with Bash
Why is the formal change control process important in project management?
Open an interactive chat with Bash
What is the difference between informal discussions and the formal change control process?
Open an interactive chat with Bash
Project Management Professional
Process
Your Score:
Report Issue
Bash, the Crucial Exams Chat Bot
AI Bot
Loading...
Loading...
Loading...
Pass with Confidence.
Project Management Package
You have hit the limits of our free tier, become a Premium Member today for unlimited access.
Military, Healthcare worker, Gov. employee or Teacher? See if you qualify for a Community Discount.
Monthly
$9.99
$9.99/mo
Billed monthly, Cancel any time.
3 Month Pass
$19.99
$6.66/mo
One time purchase of $19.99, Does not auto-renew.
BEST DEAL
Lifetime Pass
$29.99
One time purchase, Good for life.
What You Get
All Project Management Package plans include the following perks and exams .