Project Management Professional Practice Question

Midway through executing a 12-month software-as-a-service (SaaS) development project, a key stakeholder submits a high-priority change request. The proposed enhancement adds a new integration layer that will alter the underlying system architecture, ripple across several code modules, and likely extend the schedule by two sprints. The team is already working near capacity, and the budget contingency is limited. The stakeholder stresses that the feature is critical for market differentiation. What should the project manager do first to handle this situation according to PMI-defined best practices?

  • Initiate the change control process, document the request, analyze impacts, and seek CCB approval.

  • Revise the architecture and project plan immediately, since key stakeholders define the scope.

  • Reject the change request because it will significantly affect scope and schedule.

  • Hold an informal discussion with the sponsor and team to gauge opinions before taking action.

Project Management Professional
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