As a project manager, you notice increasing tension between two team members due to differing opinions on a project's technical approach. What is the best initial step to facilitate an effective resolution to this conflict?
Ignore the conflict, assuming it will resolve naturally as the project progresses.
Facilitate a meeting where each team member can express their viewpoints in a structured manner.
Propose a compromise between the two differing opinions.
Implement a team-wide rule that technical decisions are decided by majority vote.
Facilitating a discussion that allows each team member to explain their perspective is the best first step. Opening a structured dialogue promotes active listening, helps the project manager uncover root causes, and sets the stage for a collaborative, win-win solution. Jumping straight to a compromise, imposing majority rule, or ignoring the issue skips this essential discovery phase and can leave underlying concerns unresolved.
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Why is facilitating a structured meeting the best first step in resolving team conflicts?
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