A project to develop a new customer relationship management (CRM) system is nearing completion. Quality testing is complete, stakeholders concur that all requirements have been met, and the team is preparing to close out the work. To ensure the project or phase is closed properly, what is the BEST action the project manager should take next?
Begin the next project.
Release all project team members and inform stakeholders that the project is completed.
Conduct a final project performance report review and obtain formal acceptance of the project deliverables from the customer.
The best next step is to conduct a final project performance review and obtain formal acceptance of the completed deliverables from the customer or sponsor. Confirming acceptance ensures that the deliverables meet the agreed-upon criteria, while the final performance report documents scope, schedule, cost, quality, and other results of the project-both are required outputs of the Close Project or Phase process. Archiving documents, releasing the team, or starting a new initiative are also important, but they occur only after acceptance is confirmed and the final report is produced.
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