A project manager on a cross-functional product development initiative notices that senior stakeholders have begun to question the project's benefit after early schedule slips. The PM wants to rebuild trust and regain their support for upcoming milestones. Which action is most likely to both strengthen stakeholder trust and enhance the PM's ability to influence their continued commitment?
Offer incentives for stakeholders to support the project
Provide frequent status updates to keep stakeholders informed
Repeatedly emphasize the importance of the project objectives
Actively listen to stakeholders and demonstrate empathy
Trust grows when stakeholders feel genuinely heard and understood. By actively listening-asking probing questions, paraphrasing concerns, and demonstrating empathy-the project manager shows respect for stakeholders' perspectives and creates psychological safety. PMI research highlights empathetic listening as a fast way to build trust and improve collaboration. In contrast, simply reiterating objectives or sending status reports communicates information but does not foster relational confidence, and incentives can appear transactional rather than relational. Therefore, active listening coupled with empathy is the most effective approach for sustaining influence over the long term.
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