Your company performs routine customer support calls every day and also launches short-term initiatives such as implementing a new CRM system. When comparing these efforts, which statement correctly summarizes the most fundamental distinction between a project and ongoing operations?
Projects deliver repetitive outputs on a fixed schedule, whereas operations deliver unique outcomes once.
Projects are temporary and unique, while operations are ongoing and repetitive.
Projects primarily focus on maintaining existing processes, whereas operations aim to introduce change.
Projects are funded only from capital budgets, while operations use only operational expense budgets.
According to the PMBOK Guide, a project is a temporary endeavor undertaken to create a unique product, service, or result; it therefore has a defined beginning and end and delivers something new. Operations, in contrast, consist of ongoing, repetitive activities that sustain the organization and repeatedly produce the same product or service. This core difference-temporary and unique versus ongoing and repetitive-guides how each is managed. The other options misstate the relationship: both projects and operations may draw from various budgets, operations focus on sustaining the status quo rather than introducing change, and operations deliver repetitive outputs, whereas projects deliver unique outcomes.
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Project Management Fundamentals and Core Concepts
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