Your company is moving its first workloads to Google Cloud. Leadership wants the migration team to have around-the-clock access to Google engineers and guaranteed response times for any technical issue. Which benefit of Google Cloud Customer Care directly addresses this requirement?
Guaranteed admission to all alpha and private-preview Google Cloud features
An automatic 90% discount on all Compute Engine and Cloud Storage usage
Removal of the default limit on the number of projects an organization can create
Access to 24/7 technical support with defined response-time targets for incidents
Google Cloud Customer Care offers 24/7 case support from Google engineers with published target response times, ensuring that critical issues can be addressed quickly at any hour. The service does not give automatic usage discounts, raise project-count limits, or grant exclusive early-access privileges; those items are either unrelated to support or managed through separate programs.
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What are the specific response-time targets for incidents under Google Cloud Customer Care?
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How does Google Cloud Customer Care ensure 24/7 availability?
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What are the different levels of support offered under Google Cloud Customer Care?
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What are the defined response-time targets in Google Cloud Customer Care?
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What support plans are available in Google Cloud Customer Care?
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Does Google Cloud Customer Care include proactive support services?
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