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GCP Cloud Digital Leader Practice Question

During the life of a Google Cloud Customer Care support case, the status changes to "Solution provided" after a support engineer suggests a fix. What must the customer do if the suggestion does not resolve the problem within the 15-day window?

  • Change the case priority to P1 to prevent automatic closure.

  • Escalate the ticket to Google's Site Reliability Engineering team.

  • Post an update or comment to reopen the case before the 15-day period ends.

  • Approve additional service credits so the case remains open.

GCP Cloud Digital Leader
Scaling with Google Cloud Operations
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