GCP Professional Cloud Architect Practice Question
Your organization completed a pilot migration of a payroll application to Google Cloud, but the service desk recorded an unexpected spike in tickets because employees did not understand the new self-service workflow and multi-factor sign-in. The next release wave will migrate the remaining business units in six weeks. Following Google Cloud's four-phase change-management methodology, which initiative should you prioritize now to minimize disruption in the upcoming wave?
Extend the deploy phase by scheduling a longer weekend blackout window and adding an automated rollback to the deployment pipeline.
Revisit the assess phase to design detailed technical runbooks for identity-related failure scenarios before cut-over.
Introduce new dashboards and SLO alerts during the optimize phase to monitor authentication success rates after go-live.
Refine the plan phase by updating the communication strategy, scheduling mandatory role-based training, and expanding the change-champion network across all remaining business units.
Google Cloud's change-management approach uses four iterative phases: assess, plan, deploy, and optimize. The pilot exposed a gap in user readiness and communication, problems that should be addressed during the plan phase before the next deployment. Updating the communication strategy, expanding role-based enablement, and enlisting change champions directly target the root cause-lack of user understanding-and are most effective when completed ahead of the deploy phase. Lengthening the cut-over window, adding technical rollback runbooks, or relying on post-go-live monitoring do not mitigate the primary change-management failure that occurred during planning.
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