GCP Professional Cloud Architect Practice Question
Your company operates a consumer-facing SaaS platform that must remain available at all times. The internal SRE team is on call, but leadership wants Google to provide faster assistance for production issues than the current Standard Support tier offers. The team requires the following:
24/7 coverage for both P1 and P2 cases
Target response time of 1 hour for P1 incidents
No need for a dedicated Technical Account Manager or the 15-minute P1 response time provided by the top-tier offering. Which Google Cloud Support tier best meets these requirements while avoiding unnecessary cost?
Enhanced Support is designed for medium-to-large organizations with production workloads that need round-the-clock coverage for critical issues. It guarantees a 1-hour initial response for P1 cases and a 2-hour response for P2 cases, both available 24/7. It does not include a dedicated Technical Account Manager or the 15-minute P1 response that comes with Premium Support, making it the most cost-effective tier that still satisfies the stated needs. Standard Support does not provide 24/7 coverage for P2 cases, Premium Support exceeds the requirements (and cost), and Basic Support lacks guaranteed response times.
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