Crucial Exams

GCP Professional Cloud Architect Practice Question

Your company is launching a point-of-sale platform on Google Cloud that will process thousands of transactions per minute across four continents. Corporate policy demands 99.999% overall service availability and states that any production outage affecting payments must be mitigated within 15 minutes. Although the SRE team is distributed across time zones, no formal on-call schedule or vendor-escalation procedure exists. Which approach best supports the operational-excellence goal of establishing clear cloud support and escalation processes for this workload?

  • Purchase Enhanced Support but depend solely on Cloud Monitoring to open tickets automatically; internal escalation will be handled during local business hours to reduce after-hours staffing costs.

  • Use ad-hoc Slack channels to page whichever engineer is online, and file a Standard Support ticket with Google only if the team cannot restore service within one hour.

  • Rely on Basic Support while maintaining a best-effort on-call system; escalate to senior management by email if an issue persists longer than four hours.

  • Publish runbooks that map incident severities to a follow-the-sun on-call schedule integrated with ServiceNow; define a RACI matrix for internal teams; and enroll the workload in Google Cloud Premium Support so P1 incidents auto-escalate to Google within 15 minutes.

GCP Professional Cloud Architect
Ensuring solution and operations excellence
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