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GCP Professional Cloud Architect Practice Question

A healthcare provider is migrating its mission-critical patient records platform to Google Cloud. Compliance policy requires: (1) 24/7 technical support, (2) a guaranteed 15-minute response time for P1 cases, (3) a designated Technical Account Manager who can conduct regular operational health reviews, and (4) access to training credits is optional. To satisfy these needs while minimizing unnecessary features, which Google Cloud Support tier should the organization purchase?

Basic Support
Standard Support
Enhanced Support
Premium Support

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Answer Description

Premium Support is the only Google Cloud Support tier that meets all the stated requirements. It offers 24×7 technical support, a 15-minute response time for Priority 1 cases, and assigns a Technical Account Manager (TAM) who performs operational health reviews. Enhanced Support delivers 24×7 help but its fastest P1 response is 1 hour and it does not include a dedicated TAM. Standard Support is primarily business-hours coverage with slower SLAs, and Basic Support has no technical response SLA at all. Therefore, Premium Support is the most cost-effective tier that fully satisfies the compliance criteria.

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Why does Premium Support offer a faster response time for Priority 1 (P1) cases compared to other tiers?

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How does Enhanced Support differ from Premium Support in terms of covered features?

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What is the role of a Technical Account Manager (TAM) in Google Cloud Premium Support?

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Why is the 15-minute response time for Priority 1 cases important in healthcare?

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How does Premium Support differ from Enhanced and Standard Support in terms of SLA and features?

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GCP Professional Cloud Architect

Ensuring solution and operations excellence

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Ensuring solution and operations excellence

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