Certified Ethical Hacker (CEH) Practice Question

The scenario involves inventing a believable role (a newly hired technician) and using that false identity to persuade the help-desk employee to divulge internal information. In social-engineering terminology this is pretexting, sometimes called impersonation, where the attacker crafts a pretext to gain the target's trust and extract data. Elicitation refers to subtly drawing information out without necessarily using a false identity, quid pro quo involves offering a service or benefit in exchange for information, and reverse social engineering relies on getting the victim to initiate contact with the attacker for help. None of those match the described method as closely as pretexting.