Certified Ethical Hacker (CEH) Practice Question

The attack hinges on a fabricated back-story (being a new network administrator) to convince the help-desk agent to disclose confidential information (a password). This is classic pretexting, where the attacker invents a credible scenario to trick a target into providing sensitive data. Baiting relies on enticing victims with something they want (for example, a free USB drive), while quid pro quo offers a service in exchange for information (such as IT support for credentials). Tailgating or piggybacking involves following someone into a restricted physical area and is not relevant to a telephone call.