Answer Description

Windows 10 and Windows 7 were released 6 years apart. It is possible her laptop does not meet the minimum requirements for Windows 10 and the laptop's specs should be verified first.

Wikipedia

To be used efficiently, all computer software needs certain hardware components or other software resources to be present on a computer. These prerequisites are known as (computer) system requirements and are often used as a guideline as opposed to an absolute rule. Most software defines two sets of system requirements: minimum and recommended. With increasing demand for higher processing power and resources in newer versions of software, system requirements tend to increase over time. Industry analysts suggest that this trend plays a bigger part in driving upgrades to existing computer systems than technological advancements. A second meaning of the term of system requirements, is a generalisation of this first definition, giving the requirements to be met in the design of a system or sub-system.