A user reports that their PC does not work. Which of the following would be the BEST question for the technician to ask the user to get further information?

  • "Can you get to the Internet?"
  • "Are you able to sign on?"
  • "Does the PC turn on?"
  • "Do you have a laptop or desktop?"

CompTIA A+ 220-902
  • Windows Operating Systems
  • Other Operating Systems & Technologies
  • Security
  • Software Troubleshooting
  • Operational Procedures
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